📅 Effective Date: April 21, 2025
Thank you for shopping with Readwrite Productions - the publication brand of Prime5C.
We strive to deliver every order in perfect condition. In the rare event that something goes wrong, this policy outlines how we handle refund requests.
1 Refund Eligibility
Refunds are considered only under the following circumstances:
- The product received is damaged (physically broken, torn, or unusable)
- The product received is defective (printing error, missing pages, binding issues)
- An incorrect item was delivered (different book or edition than ordered)
⏱️ Time limit: You must raise a refund request within 48 hours of delivery. Requests submitted after this window will not be entertained.
2 Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after placing the order
- Incorrect orders placed by the customer (wrong title, quantity, or address)
- Refund requests raised after the 48-hour window
- Products that have been used, marked, or damaged after delivery
🚫 Please note: Digital downloads and e-books, if applicable, are strictly non-refundable once accessed.
3 Refund Process
Once your refund request is reviewed and approved:
- Refunds will be processed within 5-7 business days of approval
- The refund amount will be credited to your original payment method (UPI, card, net banking, etc.)
- You will receive a confirmation email once the refund is initiated
✅ Processing timeline: Bank processing times may vary. Please allow an additional 3-5 business days for the amount to reflect in your account after initiation.
4 How to Request a Refund
To initiate a refund, please email us with the following details:
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1
Order ID - found in your order confirmation email
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2
Clear photographs of the damaged or defective product
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3
Brief description of the issue you encountered
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4
Your contact number for follow-up if required
Our team will review your request and respond within 2 business days.
5 Cancellations
Orders can be cancelled only if they have not yet been dispatched. Once shipped, cancellations are not possible. To request a cancellation, contact us immediately after placing the order.
By placing an order on our website, you acknowledge that you have read and agreed to this Refund Policy.
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting.
